In this week’s blog post, we discuss the many advantages of call center outsourcing.
“As the sole owner and operator of my business, I’m out working five or six days a week. I also have to be able to answer my phone and email inquiries whenever they come in; it could mean new business. If I don’t respond, they’ll call my competitor. I can’t work and field phone calls all day…what should I do?”
This scenario is one we encounter a lot at Chameleon Group, and it’s not just for sole proprietor businesses. This problem scales all the way up to large companies with multiple employees. Our solution? Call center outsourcing.
Advantages of Call Center Outsourcing
1.) Providing appropriate responses to different modes of inquiry.
Business owners are constantly putting out their contact information in any form they can. They’re not picky about how people reach them, as long as it means new business. With these different modes of inquiry, some require immediate action to retain the sale, and others do not.
Rather than just taking a message so the prospect doesn’t get a voicemail, we follow through and take actionable steps within each mode of contact. We determine the serious inquiries from the information seekers, following each to its conclusion.
2.) Identifying where your primary opportunities are coming from.
If you’re spending marketing dollars on direct mail or online ads that lead prospects to fill out a web form, our response center can determine where the majority of your inquiries come from.
We track and measure all data from inbound inquiries so you can see which methods are most effective. Maybe most of your leads are from web forms; you might consider running ads to boost your website traffic. Or, your email marketing campaigns might be the most effective. Through careful fielding and data collection, our response center services add value to your marketing while also booking your appointments.
3.) Responding to all inquiries in a timely manner.
It’s been proven that quicker response times lead to higher levels of sales. In fact, it’s become common knowledge that the sale frequently goes to the first person who responds.
Call Center Outsourcing with Chameleon Group
At Chameleon Group, we’re interested in adding value to your company. We don’t just provide services, we invest our expertise in your success on a broad scale. Contact us today to see how our Call Center Services can benefit your business. We’d love to hear from you!