Advantages of Call Center Outsourcing

Advantages of Call Center Outsourcing

Call Center Response Services

In this week’s blog post, we discuss the many advantages of call center outsourcing.

“As the sole owner and operator of my business, I’m out working five or six days a week. I also have to be able to answer my phone and email inquiries whenever they come in; it could mean new business. If I don’t respond, they’ll call my competitor. I can’t work and field phone calls all day…what should I do?”

This scenario is one we encounter a lot at Chameleon Group, and it’s not just for sole proprietor businesses. This problem scales all the way up to large companies with multiple employees. Our solution? Call center outsourcing.

Advantages of Call Center Outsourcing

1.) Providing appropriate responses to different modes of inquiry.

Business owners are constantly putting out their contact information in any form they can. They’re not picky about how people reach them, as long as it means new business. With these different modes of inquiry, some require immediate action to retain the sale, and others do not.

Rather than just taking a message so the prospect doesn’t get a voicemail, we follow through and take actionable steps within each mode of contact. We determine the serious inquiries from the information seekers, following each to its conclusion.

2.) Identifying where your primary opportunities are coming from.

If you’re spending marketing dollars on direct mail or online ads that lead prospects to fill out a web form, our response center can determine where the majority of your inquiries come from.

We track and measure all data from inbound inquiries so you can see which methods are most effective. Maybe most of your leads are from web forms; you might consider running ads to boost your website traffic. Or, your email marketing campaigns might be the most effective. Through careful fielding and data collection, our response center services add value to your marketing while also booking your appointments.

3.) Responding to all inquiries in a timely manner.

It’s been proven that quicker response times lead to higher levels of sales. In fact, it’s become common knowledge that the sale frequently goes to the first person who responds.

call center outsourcing

Call Center Outsourcing with Chameleon Group

At Chameleon Group, we’re interested in adding value to your company. We don’t just provide services, we invest our expertise in your success on a broad scale. Contact us today to see how our Call Center Services can benefit your business. We’d love to hear from you!

Finding New Customers and Increasing Sales in 2017

Finding New Customers and Increasing Sales in 2017

Business Development Lead Acquisition

Within a short amount of time, we’ll all be ringing in the new year, and hopefully, feeling a sense of optimism as we look toward our business development goals for 2017. But before you break out the champagne and confetti, be sure to do some thinking about what resources you’ll need for finding new customers and increasing sales in 2017.

Finding New Customers

A core part of any sales or business development plan is lead generation, or the process of finding qualified leads that have the potential to become customers. Getting this system into place takes money and, equally important, time. To establish a successful lead generation system, you’ll need:

  • Experienced staff
  • Training and support
  • Database, phone, and computer systems

You Don’t Have to Go at it Alone

Most businesses lack the expertise, resources, and time required to take their sales to the next level and find themselves spinning their wheels in their lead generation efforts. The experts at Chameleon Group are here to help you move from just spinning your wheels to being the first out of the gate. By expertly identifying the most qualified, buy-ready opportunities in your market, we’ll help you surpass your competition and bring your revenue to the next level.

Jump-start Your 2017 Sales

The sooner you develop a successful lead generation system, the sooner you can devote your time to bringing in new sales, and focusing on other critical areas of your business, like customer retention and long-term customer relationships. Here at Chameleon Group, we have a proven track record for helping businesses quickly develop the customized lead generation systems they need to succeed. In fact, most of our clients are up and running within 30 days.

Outsourced Lead Generation

Whether you’re a new start-up company or an established global corporation, the experts at Chameleon Group are here to help you focus on your lead generation efforts and eliminate the time and expenses related to hiring, training, management, benefits, and equipment. Contact us today to learn how we can help you in finding new customers and increasing sales in 2017.