Competitive Advantages of Outsourcing Inside Sales

Competitive Advantages of Outsourcing Inside Sales

Sales Strategy

No matter what industry you’re in, in today’s competitive market, whoever closes the sale the fastest wins. Yet, by the time many companies are able to set up their inside sales team, their competitors have crossed the finish line and are gearing up for the next race.  For this reason, many businesses are considering the competitive advantages of outsourcing inside sales.

Challenges of Developing an Inside Sales Team

Developing a successful inside sales team requires a considerable investment of time, money, and other resources. Many companies simply don’t have the bandwidth to manage what’s involved, including:

  • Recruiting, hiring, and training staff
  • Setting up office space
  • Purchasing equipment
  • Establishing a CRM system
  • Implementing a sales analysis, tracking, and reporting system

Competitive Advantages of Outsourcing Inside Sales

There are many competitive advantages of outsourcing inside sales, including:

  • Shorter setup time
  • Decreased equipment and facility costs
  • Easy expansion or reduction in staff
  • Faster time-to-market for new products or services
  • Ability to respond to fluctuating markets and sudden product changes
  • Decreased sales cycle times
  • Increased revenues

competitive advantages of outsourcing inside sales

Help with Outsourcing Inside Sales

Building a successful inside sales team requires considerable time and resources, something many businesses do not have. Chameleon Group can give you the inside sales support you need to reach your business development goals and take your company to the next level. Contact us today to learn about the competitive advantages of outsourcing inside sales.

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Global Inside Sales for High-Tech

Global Inside Sales for High-Tech


At Chameleon Group, we applaud innovation. We appreciate opportunities to work alongside technology firms around the world as their inside sales experts. Whether your organization is a software developer or a technology firm, Chameleon’s adaptable sales force uses expansive technology to reach and grow your clientele.

Chameleon’s Global Inside Sales & High Tech

  • Chameleon Group has been working alongside 3D Systems since 2010, wielding our inside sales expertise to enhance their reach.
  • Chameleon has provided event fulfillment for high-tech webinars and live events across the US and the UK. During a period of study, we registered over 4,738 attendees for various events on behalf of our global clients.
  • In another study, our representatives generated over 400 hot leads from inbound and outbound sales calls for high-tech firms.
  • Our inside sales reps become subject matter experts in your organization’s products. Since January of 2015, we have fielded and distributed information for over 2,000 inbound calls specifically for global high-tech companies.

Chameleon Inside Sales Global Capabilities

Chameleon Group’s North America Call Center employs over 50 full time agents. We leverage more than 70 additional agents in Sophia, Bulgaria (Eastern Europe), and Singapore. Our combined sales force speaks more than 25 native languages, allowing for nuanced and expansive sales coverage around the world.

Chameleon Group employs highly trained B2B Technology Agents, and we have extensive experience working with the vendor/business partner community for long term or project based sales efforts. Contact Chameleon Group today, and expand your reach globally!

What are Some Challenges of Inside Sales?

What are Some Challenges of Inside Sales?


The success of any good sales system comes from identifying challenges and implementing practices that are proven to succeed. Effective sales come from a cycle that remains fluid and adaptable, ever ready to improve upon itself.

At Chameleon Group, we embrace adaptability when it leads to greater sales success on behalf of our clients. The nature of inside sales involves its own specific set of challenges, and today we’re going to talk about what they are, and how we strive to overcome them.

Challenges of Inside Sales

Data Accuracy.

Without proven data on the services and products we sell on behalf of our clients, closing more sales can become challenging. We excel at communicating these needs with clients, and are able to quickly learn and apply informational materials.

Time to Connect.

With every sale comes a relationship that typically involves multiple contacts. For more details on Chameleon Group’s sales times and statistics, take a look at our recent blog.

Market Expansion.

Current, fluid market research is key to successful inside sales efforts. Research on an expanding and fluctuating market provides our experts with the demographics they need to approach the most qualified leads.

Disjointed Inbound/Outbound Sales Efforts.

It’s an excellent thing when both outbound and inbound sales forces are in harmony. While physical distance can pose a challenge, Chameleon Group strives to bridge the gap and connect all sales efforts seamlessly.

Maximizing Field “Face Time.”

A balance must be maintained between cultivating a relationship with a prospect or a current customer, and moving on to the next attempt. We work to maximize customer satisfaction through an appropriate amount of face time before engaging with the next lead.

Expanding Your Organization with Inside Sales

Is your company or organization looking to expand its reach into a global market?

At Chameleon, our inside sales professionals can help you succeed in these efforts. With an international reputation and a global reach, we work to overcome challenges and keep your sales cycle in a constant state of growth and improvement. Contact us today to learn more!

How Does an Inside Sales Force Operate?

How Does an Inside Sales Force Operate?


When it comes to inside sales, few sales teams do things more efficiently than Chameleon Group. In the world of programmatic cold calling, an exchange is often made for quality of sales interactions versus quantity. We adhere to the notion that every call is part of a valuable sales cycle, whether that call is the first attempt or the third.

Each interaction reinforces a connection with your brand. Our personable sales staff is trained in engagement methods as well as your specific

products and services. Our inside sales force provides an immediacy and a constancy that traditional sales teams cannot. Here are a few ways inside sales makes a difference:

  • Not hindered by geographical barriers
  • Can receive centralized product training remotely
  • Can respond immediately to web inquiries and inbound leads

Chameleon Group’s Inside Sales Metrics

Chameleon Group specializes in engaging with your prospects, customers, and leads to expand your sales horizon. By providing the full range of call center services including lead generation, qualification, and follow-up, we increase the capabilities of any sales force. Here are some of Chameleon’s average inside sales metrics:

  • 80-120 outbound calls per person, per day
  • Average talk time-1:19
  • Connect rate-35%

With sales calls come the inevitable “time to answer” rates, hang-ups and abandon rates. Over all, Chameleon’s dedicated staff produces higher than industry average sales interactions on behalf of your company.

Inside Sales Solutions for U.S. Companies

Inside sales is not an either/or option. Chameleon’s inside sales force integrates seamlessly into your existing sales community, complementing your sales efforts rather than replacing them. Your company will benefit most when you understand your current sales model and define your process.

As your comprehensive sales partners, Chameleon Group provides solutions to improve and manage your sales cycle from the inside, out. If you find that your current sales model has not fully adapted to the best industry practices, we can implement the improvements you need to achieve success. Contact Chameleon Group to learn more today!

Sales Partners for a Changing Sales Model

Sales Partners for a Changing Sales Model


The world of sales is changing. Technology has made speed and convenience the most important factors in the sales cycle. As we talked about in our last blog, consumers often do their own research, and they reach out to your company with specific questions before they buy. This doesn’t mean the world of traditional sales is dead; it just needs to adapt.

Inside Sales is the future of sales

Inside Sales Representatives (ISRs) are the present and future of the sales model. Using technology such as live chat, email response systems, and traditional telephone, ISRs can reach consumers on their terms: quickly and conveniently.

Inside Sales Representatives utilize technology to their advantage, and to the advantage of the company. When taking into account travel, expenses, print materials, labor, and time, the average outside sales call costs $308. Compare this to the $50 average for an inside sales call.

Just for fun, here are some more inside sales statistics:

  • 44% of traditional salespeople give up after one follow-up.

  • 80% of sales require 5 follow-ups.

  • 30%-50% of sales go to the vendor who responds first

  • If you respond within 5 minutes, you are 9 times more likely to convert them.


Chameleon’s Inside Sales Force

As you can see, speed, technology and perseverance are everything in the changing sales model. Our Inside Sales teams work for you from a distance. We access your training databases and assimilate into your sales force. We respond to inquiries and we mine the prospect field, converting qualified prospects into leads. Ready to dominate the changing sales model? Contact us today to learn more about our seamless Inside Sales force.

Chameleon Group at the 2016 Consumer Electronics Show

Chameleon Group at the 2016 Consumer Electronics Show


In case you didn’t know, the Consumer Electronics Show (CES) is a big deal. It’s a massive trade show that displays the latest and greatest in electronic gadgetry, hosted by the Consumer Technology Association. All the big high tech companies take part in the CES: Google, Apple, Microsoft, and more. The Consumer Electronics Show is open to the public and allows companies to showcase the latest high tech prototypes, products, and services on the market.

This year, our very own Dana Lariviere, President and CEO of Chameleon Group, presented at the CES. As a Sales Partner with 3D Systems, Dana presented on the benefits of partnering with an international sales company. What was the message for these high tech firms just bursting with innovation? Simply this: there’s no better way to effectively spread the word about your products than with an experienced, highly connected inside sales partnership.

An Inside Sales Partnership for a Changing Sales Model

In order to understand how you can benefit from an inside sales partnership, you need to understand what’s broken. The sales engagement model is evolving constantly, and has moved beyond traditional face-to-face selling. These days, the sales process is virtual.

  • Customers research and know the product. They don’t need a representative to tell them all about it.
  • 75% of buyers prefer to engage virtually. They complete the majority of the sales cycle on their own, and they reach out digitally for any engagement they need.
  • Inside sales is replacing outside sales. In one Harvard Review Study, nearly half of companies were in the process of updating to exclusively inside sales. When it comes to high tech companies, these numbers nearly double.

Sales Partnership with Chameleon Group

When it comes to sales partnerships, we offer the complete package. With multi-channel engagement and seamless integration, our sales experts engage with prospects on their own playing field. From market research to virtual sales support and lead qualification, Chameleon Group expands your sales capabilities. Bring your sales process into the twenty-first century through a partnership with Chameleon Group. Contact us to get started!

Sales Cycle Management Services

Sales Cycle Management Services

News Sales Strategy

How effective is my Sales Cycle?

The sales cycle can be a long and difficult process, but it is a necessary evil to the closing of a sale. Many companies have inefficient or outdated sales cycles that can waste time and effort. Chameleon Group offers one the fastest, most effective B2B inside sales solutions. Our sales cycle management experts assess your sales process, determine its weak spots, and give you the tools to increase efficiency in your sales cycle.

5 steps of the sales cycle

  • Lead generation– Identifying potential leads through various calling and campaigning methods
  • Lead qualification-Determining the budget and capabilities of the lead
  • Demonstrate the value– Portraying products/services in a way that fills their needs
  • Managing opposition– Navigating their objections and guiding their decision
  • Closing and support– Finalizing the sale and establishing a supportive relationship

Curious how Chameleon Group can improve your sales process from start to finish? Contact us for a free sales cycle assessment!

Market Research Services for Businesses

Market Research Services for Businesses


What does Market Research involve?

When a company develops a new product or service, the natural next step is to make it available to the public. But how does a company know who needs the service, or how many people want the product? How do they determine the interest level, target audience, and price index? These are all vital areas of market research.

How Chameleon Group conducts Market Research Services

At Chameleon Group, our Market Researchers analyze data from all fronts to determine the best course of action for your company’s new service or product. We look at past, current, and future sales patterns in your industry.

We take everything into consideration including…

  • Your past and current customer base and target audiences

  • Customer purchase histories

  • Brand loyalty and customer satisfaction over time

  • Your company’s current size and projected growth

  • Industry futures and cutting-edge market trends

The final product is a highly competitive sales strategy designed to promote the utmost success in your new business endeavors.

What can market research do for your business?

Accurate market research data is critical for many reasons. High-quality sales intelligence, including customer surveys and market analytic research, provides your company with key information for making future decisions. Market research ensures that your company develops an informed and successful business strategy. Our Market Research program is customizable for any industry.

  • Identifying market acceptance for new products and services

  • Determining the best possible marketing techniques for future sales

  • Improving your quality of service and customer satisfaction

Sales Channel Management for Businesses

Sales Channel Management for Businesses


Sales channels are the different ways a company can offer its products to consumers. There are multiple options for sales channels: online, traditional retail, face-to-face or other direct sales methods.

Business owners can become overwhelmed with all of their sales channel options as they attempt to reach consumers with their products or services. So, what is the most effective way to reach the customer and ensure business?

Sales Channel Management and Partnership

Sales Channel Management is a process in which a company creates specific programs for reaching customers by using a sales vehicle such as the internet. Channel Management can positively impact the reach of your business.

Chameleon Group offers another way for your company to effectively reach consumers: through sales channel partnerships. Chameleon Group connects your company’s brand, products, and services with worldwide buyers by recruiting re-sellers and managing all your various sales channels.

Companies who adopt channel management and recruitment have a desire to market their products and sell more effectively to consumers.

The Benefits of Sales Channel Management

  • Sales channels provide a central point of communication between your company and consumers.
  • They allow your business to monitor product performance and track sales and leads across global channels.
  • Important updates such as promotions and new sales can be tracked by both the company and the consumer through sales channels.
  • Chameleon’s Sales Channel Management allows your business to improve revenue performance and predict future revenue levels.

Sales Channel Management and Chameleon Group

At Chameleon, our international presence provides your company with the opportunity to dive into the global market with a variety of competitive factors. Our professionals can assess, audit, recruit, train, and maintain your sales channel partnerships. Chameleon Group can ultimately provide surging growth for your sales force through sales channel management.

Contact Chameleon Group at 800-773-9182 to receive more information on our sales channel management services and Inside Sales.