TrueCore

December 30, 2018

Make the Best Impression with a Call Center Service

No one likes to waste time. This includes your customers and prospects who are trying to locate the correct person or department in your organization. Getting them to the correct person quickly is one of the most effective ways to improve your customer service and improve sales.

Why use a Call Center Service?

Before you decide that your company is not a good fit for a Call Center service, read on. You may decide that is will improve your bottom line over time.

Your business can operate with a live person 24/7

A real person filters out what the caller actually needs vs. what department the caller thinks they need

Call centers can answer simple questions without having to forward a call such as, “What are your hours?”

Agents are professionally trained and managed by a third party for quality control

Call Centers can be cost effective, as compared to hiring a full time staff to man incoming calls

No purchasing or maintaining equipment

You train for the position once and set expectations

Changes to the agent’s tasks and communications can be made on the fly if needed

Call centers can manage calls during a disaster or inclement weather

Chameleon Group is your Call Center Service provider for all of the reasons listed here and more. Setting up a proper gatekeeper is essential for productivity and efficiency. At Chameleon Group, we provide every caller with a personalized, professional calling experience. And we provide our Call Center clients with exceptional quality service.

Give us a call to discuss how we can partner with you for success.

Phone: 800.773.9182

Email: sales@chameleonsales.com